Cancellation & Refunds

PLACEHOLDER — this is a demonstration cancellation & refunds policy for a fictional business on a test dataset. It has no legal effect and is not a template. A real storefront replaces this entirely with wording from its own solicitor.

Cancelling a session

Cancel from your account dashboard any time up to 12 hours before the session starts, and the refund is automatic — back to the card you paid with, usually within five working days.

Inside twelve hours

The session is charged in full. Sessions are capped at twelve people, so a place given up late is usually a place nobody else can take.

When we cancel

Stove faults, water quality problems and the towpath flooding all happen. If we cancel, you are refunded in full regardless of notice, and we will offer you the equivalent slot on another day first.

Session packs

Unused credits are refundable within 14 days of purchase. After that they run for twelve months and are not refundable, but they never expire early.